Never Good Enough - Client Service Agent GEICO Employee Review

3.0
Sep 30, 2025
Recommend
CEO approval
Business Outlook

Pros

Pay and benefits are good, with hybrid and remote work opportunities available. Decent employee activities.

Cons

Inconsistent management, what's great one week is considered poor the next. Metrics are tough when you are dealing with customers with a lot of different problems to take care of or very angry customers. Geico wants you to keep them happy but they want you to cut them off ("one and done"- take care of their one problem and get them off the phone) and still get excellent surveys.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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