The reality of working at Geico - Customer Service Representative GEICO Employee Review

-Micromanaged on how many calls you take per hour -Anything but an EXCELLENT survey hurts you in your stats -Need to maintain a 3.0 overall stat score or higher to ensure position -No room to advance in auto service after hitting grade 63 -Constant monitoring of phone calls -They watch to make sure you are not in any unavailable status and if you are for any reason they instantly question you about it -Super high call volumes (back to back calls no breaks in between) -90% of calls are customers arguing at you about their bills and then those calls get reviewed since everything is recorded