Numbers, Numbers, Numbers! - Customer Service Representative GEICO Employee Review

3.0
Jan 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Pay for training to get insurance license, the test and finger printing Nice people Fun building Pay more for night and weekend Seems like a lot of potential to move around

Cons

They don't tell you up front about the numbers you have to meet in orientation They don't mention having to get home owners quotes as a vital part of the job Training could be longer to better equip you on the phones Sometimes the managers seem to be guessing like we do

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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