Toxic - Customer Service GEICO Employee Review

1.0
Jan 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Fair pay if $20 an hour is fair for all the services you have to perform

Cons

Toxic, no matter how well you do, it is not good enough. Promised one minute between calls, got zero time. Have to login early and do not get paid, required to take calls 5 minutes after start time. No one is trained properly and everyone is confronted for not knowing the position.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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