Demanding - Customer Service Representative GEICO Employee Review

2.0
Jan 31, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay rate was great starting out.

Cons

It is very demanding. Back to back calls with no breathing room sometimes in between calls. A lot is thrown at customer service. They cross train customer service agents to handle additional tasks with no additional pay increases. Ex. Handling reissues & surge train for ers.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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