CSR claims dept - Customer Service Representative GEICO Employee Review

5.0
Apr 14, 2016
Recommend
CEO approval
Business Outlook

Pros

Great staff, professional friendly work environment, good benefits and pay

Cons

emotionally taxing to intake claims many customers call in very upset and verbally abusive. Supervisors tend to not take on these calls when they come in, and expect the claims staff to handle these calls

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5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

helpful team members and leadership beautiful facility with lunch room and gym very clean and organized systems

Cons

hours I was originally offered as a new rep were not the best

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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