1.0
Feb 8, 2026
Current employee, more than 1 year
Lakeland, FL
Recommend
CEO approval
Business Outlook
Pros
Decent hourly pay compared to other entry level jobs.
Cons
Unrealistic goals and metrics. Extremely high employees turnover. Unbearable work environment. Constant gaslighting and changing standards and expectations. Constant technology issues, but agents are expected to work as though systems work smoothly. When whole departments close because too many agents quit, agents in other departments are expected to pick up the slack with no extra pay and no change in the amount of calls per hour metrics. It is clear that management does not care about employees. I liked geico as a customer and was a geico customer for years, but after my experience as an employee, I switched and never plan to ho back.