It's a Trade-off: Great pay and benefits but strict policies on breaks - Bilingual Customer Service Representative GEICO Employee Review

3.0
Apr 17, 2026
Recommend
CEO approval
Business Outlook

Pros

-Pay was good -Benefits were great -They pay for your licensing -The environment was fun, the Spanish team always had a way of keeping things positive and had a great sense of community

Cons

-Call volume, back to back calls -Way too strict on restroom breaks, during training you'd have to deduct it from your vacation/PTO balance. Once in Orientation you'd have to deduct it from your allocated breaks -Inconsistencies in policies and procedures during and after orientation/training

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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