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      GEICO

      Engaged Employer

      GEICO reviews

      Customer Service Representative - Customer Service Representative III GEICO Employee Review

      4.0
      Jul 27, 2016
      Customer service representative iii
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good benefits, decent work atmosphere. Supervisors are on your side when issues arise and truly want and try to help you succeed. Open door policy.

      Cons

      Things change constantly in the insurance industry, and most of the time things change, you will not be informed. You are expected to look everything up, all the time, on every call, while still somehow managing to rake in 65 calls per day. Vast majority of promotions occur because of luck not skill.

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      5.0
      Jun 10, 2026
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      helpful team members and leadership beautiful facility with lunch room and gym very clean and organized systems

      Cons

      hours I was originally offered as a new rep were not the best

      2.0
      Jul 13, 2026
      Systems administrator
      Recommend
      CEO approval
      Business Outlook

      Pros

      Decent pay and remote work.

      Cons

      Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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