Customer Service Representative - Anonymous employee GEICO Employee Review

1.0
Jul 28, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Hourly Pay is good but it is battle pay. Many of my coworkers have started anti-anxiety medication from the stress..

Cons

Unrealistic Goals, limits on how much time you can spend in the bathroom, lots of pressure and micromanaging.

Explore other reviews about GEICO

5.0
Jun 10, 2026
Recommend
CEO approval
Business Outlook

Pros

helpful team members and leadership beautiful facility with lunch room and gym very clean and organized systems

Cons

hours I was originally offered as a new rep were not the best

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

See reviews by: Helpful|Rating|Date|All