DON'T DO IT - Customer Service Representative II GEICO Employee Review

1.0
Aug 25, 2016
Recommend
CEO approval
Business Outlook

Pros

A Pay check and profit sharing check you get in February that is constantly threatened you wont get

Cons

This is a great job if you don't care about work/life balance, working like a dog and being micro managed. When i first started i absoultley loved it becuase it was new. Once you get to know what your doing it is boring you will honestly sit at a desk with a head set on for 10 hoirs a day 4 days a week. They will tell you you can post for a new schedule but you will never get it. Expect to work a permit weekend day and at least til 9 pm. IN trainging you will get a sweet Monday thru Friday 7-330 but what they dont tell you is after that the nightmares will start you will never see a schedule like that again. After 3 years of working here i will be quitting in the next month because GEICO will not allow me to work a schedule that allows me to get off 2 hours earlier so I can pick up my son. Please keep that in mind while you are applying

Explore other reviews about GEICO

5.0
Jul 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Good pay, benefits, flexible schedule

Cons

Super overbearing managers that can ruin it

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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