Pros
pay, profit sharing, rewards and really thats it
Cons
management, favoritism, goals always changing, PIP evaluations due to ever changing goals, constant micro management, cant even go to the bathroom without being called out for not taking your fair share of calls. The list goes on. I was the top on my floor and I didnt transfer 2 calls to renters (FYI im not a sales agent Im a service agent!) and was accused of purposely avoiding MOAT transfers. First of all, why would I do that? I dont need to do that. Second of all, maybe have a supervisor that helps you after youve continuously asked them for help and that you are overwhelmed with the number of MOAT transfers you receive. I was taking 1100 calls a month. 1100! The number of renters and home policies i was required to upsale to that department was at least 950 calls a month. 950! When i contacted my supervisor and advised I was overwhelmed, nothing was done. Still i worked hard for this company and did everything they asked me to. The calls are too much, the metrics overwhelming. I mean 1100 calls in a month! They pay well sure but there just isnt enough support. If youre a favorite on the team, you might receive that extra help but if youre not, youll be looking for a job soon. This was not the best experience for me and maybe its not that way for everyone. The job drains you and burns you out within the year and they think by paying you well, it pays for all the stress on your heart and lost time with your family. The supervisors are not helpful. THey stand around and talk while you handle back to back calls and are screamed at all while trying desperately to meet these crazy metrics. At the end of the day, it was just too much. YOu cant take that many calls in a busy call center environment and not begin to feel stifled and over it.