Crazy goals and no direction on how to meet them - Customer Service Representative GEICO Employee Review

1.0
Sep 22, 2013
Recommend
CEO approval
Business Outlook

Pros

Nice building, great break room and overall the employees, and the shifts are great too.

Cons

When they hire you they blow this smoke screen that they want you to succeed and want you to be able to make numbers. The goals are nearly impossible unless you are one the companies favorites. If you do not follow exactly what they want you to say then you will not be successful in the company. Upper management seem nice to you until you get your insurance license then you are just a number in the call center. Overall, you can not treat people like meat because you will be losing your best talent to other companies.

Explore other reviews about GEICO

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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