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      GEICO

      Engaged Employer

      GEICO reviews

      You Have to Be a Certain Type of Person - Customer Service Representative GEICO Employee Review

      2.0
      Sep 28, 2020
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      pay is decent good benefits 45 minute lunch coworkers are nice some of the leads/supervisors/managers are really nice and easy to work with

      Cons

      severely micromanaged lack of adequate training you better be perfect or you may as well quit expect to be abused by customers all day every day breaks don't seem long enough and if you go even seconds over, you will get in trouble no Spanish line so you have to try your best to help and usually get scored low by GEICO due to miscommunications/misunderstandings despite the company refusing to adhere to the large percentage of their customers first language being spanish

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      5.0
      Apr 14, 2026
      Manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Competitive health benefits, 401k matching, genuine, people-focused leadership, career mobility, a renewed focus on driving culture across the company.

      Cons

      Although it’s not a negative for me if you are not used to receiving regular feedback, good and bad, then you may struggle early on with the culture.

      5.0
      May 27, 2026
      Casualty supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

      Cons

      There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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