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      GEICO

      Engaged Employer

      GEICO reviews

      YOU HAVE NO IDEA. - Customer Service Representative GEICO Employee Review

      3.0
      Mar 9, 2014
      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Benefits, really nice bonus check, excellent training, some supervisors are really nice and knowledgeable, like mine :) (while others are intimidating and unapproachable :(

      Cons

      The work itself sucks. Being yelled at by customers all day and being watched and listened to like a hawk starts to make you lose faith in humanity. Little to no human interaction if you are an agent taking calls. And if you need help from a supervisor, be prepared to walk down rows and rows of desks to find one, ask your question, get the answer, and run back to the phone to break your hold before 3 minutes or it's an error. Maybe all of the supervisors should stop having midday meetings AT THE SAME TIME.

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      5.0
      Jul 10, 2026
      Claims specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a great company to work for.

      Cons

      I do not have any cons for this company

      5.0
      May 27, 2026
      Casualty supervisor
      Recommend
      CEO approval
      Business Outlook

      Pros

      Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

      Cons

      There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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