Pros
-Benefits after the first three months -Plenty of opportunity to change positions in the company -Potential for tuition reimbursement -Potential for relocation throughout the country to another site -Paid holidays -Two weeks paid vacation a year (eligible after six months)
Cons
-Call center requirements are unrealistic. -Inconsistency with graded calls. Calls are graded differently depending on who is listening to the call. -Extremely lacking in support from supervisors and upper management. -Inconsistent exceptions made for customers. i.e. ok for one policyholder, not for another in same exact situation. -Lack of training -Constantly changing company expectations. I.e. what may be incorrect one day, may be correct the next day and vice versa with most times no notification of change. -Drafted to work federal holidays if not volunteered