2.0
May 12, 2014
Former employee, less than 1 year
Buffalo, NY
Recommend
CEO approval
Business Outlook
Pros
The pay is decent for an entry level job. They also promote a lot from within. Benefits are very solid. Training is extensive.
Cons
EVERYTHING is micromanaged - metrics for every aspect of your job. And being graded for your calls, while understandable, for many people makes you MORE apt to make a mistake. Additionally, training is thorough but does NOT prepare you for life on the phones. Lastly, in order to move up or around, you need to be proficient in your job, but the dumb metrics they use for everything makes that nearly impossible for many associates.