Pros
- Great starting out pay for entry level positions. - Great benefits that start on day 75 (medical/dental/vision/life). Medical is currently offered through United and dental through Delta. - Yearly profit sharing (you must work for the company for a full year to qualify so it could be a year and some months before you see a check unless you start at the beginning of January). - College tuition reimbursement or you can take the 8 business classes required to be promoted into management on site that they will cover (and adjust your schedule for you to attend, if necessary) with no out of pocket expense. - Tucson currently has great opportunity for forward movement. In less than a year and a half, I have been promoted twice. - Upper level management has a open door policy and they mean it. You will get to know the managers as a entry level position employee. They make a point of making you feel you can come to them with any concern. The current Service Manager makes a point of walking through the buildings to say good night to everyone before he leaves. You can also look forward to visits from Tony Nicely and Warren Buffet. This is the best management atmosphere I have experienced from any job. - Ability to transfer to several different locations across the country via job posts. - GEICO is constantly offering incentives to their employees. Anything from gift cards, pot lucks, to bbq's. On site vendors are available certain days of the week for lunch to make it easy for the employees. - Constant feedback. Some people will see this as a negative, but I prefer feedback. There is no other way to judge your performance and make improvements if you do not receive feedback. Yes, it can be overwhelming to some, but I have found that it has helped me tailor my performance to receive the numbers I want.
Cons
- Parking... with all of the new associates being hired, the parking situation has become a bit of a nightmare. GEICO is constantly seeking new areas for us to park and attempting to remedy the situation, but if your schedule is a afternoon or you leave site for lunch... it can be a nightmare to find a parking spot. - It can be hard sometimes not to take te customers mentally home with you. As with any call center you will have those customers that just ruin your day and cause your attitude to continue to be runined once you leave work. You have to be thick skinned and know how to let go of those customers. Not everyone will be a peach to deal with. - When changes to policy are implemented, it is done quickly. There is not much of 'learning curb' to give employees time to acclimate to the changes. You have to be adaptable and open to change. - A high level of quality is a must. Your calls (in every position where you touch a phone) will be monitored. In Service you will have an average of 17 calls monitored, of which you can only miss 3 for quality or you are going to have a very bad month. Not all calls are cookie cutter calls and you will not always know the correct answer. You do have a supervisors but a lot of the supervisors will have other projects they will be working on or they will be in meetings and may not necessarily be there if you have a question. It can be extremely stressful when it comes to the monitoring of your calls.