5.0
Aug 3, 2014
Current employee, more than 3 years
Fredericksburg, VA
Recommend
CEO approval
Business Outlook
Pros
Where I live, there are very few companies offering entry-level positions with comparable pay and benefits. There is plenty of room for advancement, tuition reimbursement, and profit sharing.
Cons
Typical call center environment. Many people aren't cut out for this type of work and thus burn out quickly, leading to high turnover. As a result, call volumes tend to remain high and it can be taxing not having a moment between calls to decompress. This is my experience with claims, as the caller will likely be more stressed out than usual, but I imagine it is similar in other phone positions at the company.