Unrealistic standards, run run run - Customer Service Representative II GEICO Employee Review

1.0
Jul 1, 2021
Recommend
CEO approval
Business Outlook

Pros

Night shift has better pay

Cons

Scheduling , management, unrealistic metrics. If EVERY customer does not rate you as excellent you fail, period. Cross sell to people suffering in a pandemic. Don’t go out on disability, the company hired to handle disability claims is a nightmare. They drop the ball and honestly could care less.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

See reviews by: Helpful|Rating|Date|All