Company is GREAT! Local regions may have a different story to tell - Customer Service Representative GEICO Employee Review

3.0
Nov 8, 2014
Recommend
CEO approval
Business Outlook

Pros

GEICO is a great company that has really great opportunity at a national level. Great benefits. The executive management is great at what the do and really understands how to drive growth and associate morale. GEICO will continue to be the fastest growing auto insurer because overall they are great at underwriting, selling, paying claims and retaining customers. I really wish I could make myself get behind management...

Cons

Horrible schedules, poor morale, and negative attitudes (really drives the nail in the coffin) Pay is bad for the stress and level of competency required for the job. The department level managers are a different story than the executives. Selfishness and numbers are the sole focus rather than collaboration and long term implementation. Quick hit changes for instant gratification is expected but unrealistic. Other departments do well but not service.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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