negative - Customer Service Representative GEICO Employee Review

2.0
Nov 13, 2014
Recommend
CEO approval
Business Outlook

Pros

co workers, benefits, the pay is great

Cons

extremely draining mentally being on the phones, very little time off the phones

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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