Pros
Job security. Decent benefits. Good 401k contributions.
Cons
The MDP program is non existent. There is no actual program or development. You are being hired for call center work at a slightly higher pay grade. Period. Your performance will not be fairly or accurately evaluated. Ever. I know, because I was the one evaluating it. Auditors / "PMT" basically gaslights agents giving them ridiculous and false feedback. The scoring system used by management to evaluate performance is always changing without warning. The same comment made by one agent is okay, but a different agent says it, and they will be reprimanded for it. They play favorites. When a process changes, you will not be trained on the new process, instead you will be reprimanded for doing it the old way and that is how you will discover that the process changed. Management will pretend that it has always been done this way. The VAST majority of people never make more than $50k a year. Vast majority of salespeople do NOT get paid bonuses. You can outperform all your performance metrics and be rated above a 3 out of 5, and still be denied a raise if other people performed better than you, so the objective goals you're asked to meet actually don't mean anything. You can EXCEED your goals, and still be denied an annual raise just because someone else exceeded them more than you. Just a couple of months ago, they cut parental leave bonding time from 8 weeks, to 4 weeks. This is below industry average, and management is lying about it I suggesting that you have infinite parental leave using your sick time. It used to not cost sick time. 3 weeks ago, they conducted a layoff of analysts and actuaries. Management refuses to acknowledge that this was in fact a layoff, and referred to it as an opportunity for the people to find other jobs. The dishonesty you will encounter from upper management is profound, limitless, and absurd.