They only care enough to make themselves look good - Customer Service Representative GEICO Employee Review

2.0
Oct 27, 2021
Recommend
CEO approval
Business Outlook

Pros

I genuinely like most of my coworkers. They’re all just really cool people to talk to.

Cons

No one above a supervisor level seems to genuinely care about anything other than the company image, how higher ups will view them and money. They don’t actually care about the people working under them. We are just a number in their metrics. Integrity is one of the company’s operating principles, yet I’ve literally had my own performance metrics knocked down for helping a customer that was paying for something they didn’t need because it meant we weren’t getting as much money from him, even though I did everything according to Geico guidelines. My supervisor had to stand up for me because upper management didn’t care and this could’ve effected my employment. This is one of MANY scenarios.

Explore other reviews about GEICO

5.0
Apr 14, 2026
Recommend
CEO approval
Business Outlook

Pros

Competitive health benefits, 401k matching, genuine, people-focused leadership, career mobility, a renewed focus on driving culture across the company.

Cons

Although it’s not a negative for me if you are not used to receiving regular feedback, good and bad, then you may struggle early on with the culture.

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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