Wonderful - Customer Service Representative II GEICO Employee Review

4.0
Jan 7, 2015
Recommend
CEO approval
Business Outlook

Pros

Great team, open door policy, gym available for free, cafeteria, little convenience shop within the center

Cons

Poor Communication with reps Lack of deliverance on promises Unwillingness to budge - even when morale is down Lack of follow through with the new office - held to a different standard than the rest of the locations

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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