More concerned about "dependability" than work ethic. - Customer Service Representative GEICO Employee Review

1.0
Jan 12, 2015
Recommend
CEO approval
Business Outlook

Pros

Room for advancement; tuition reimbursement; profit sharing; decent benefits ; diverse job positions.

Cons

GEICO only cares about numbers and their scoring systems are often biased based on who is grading. They care more about "dependability" than your results with every single other area of the job. Despite legitimate illnesses with notes from doctors, GEICOs management teams prefer to punish you and play with your raises and promotions. Instead of being human and show the same empathy that is demanded be shown to the customers, management prefers to threaten their employees. The management micromanage to an extreme degree rather than trust that their tenured employees know how to do their jobs.

Explore other reviews about GEICO

5.0
Jun 24, 2026
Recommend
CEO approval
Business Outlook

Pros

The pay was and great training

Cons

The lack of shifts they have available

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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