Customer Service Representative - Customer Service Representative GEICO Employee Review

4.0
Jan 21, 2015
Recommend
CEO approval
Business Outlook

Pros

The team I worked with was amazing and we had very knowledgeable coaches and supervisor, I only hope other associates are as lucky as I was to be part of such a great team! Open door policy, if you are struggling with something just ask for help and someone will be there to help guide you. It truly is a great place to work and grow.

Cons

It's a call center and dealing with policyholders can be stressful at times.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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