Customer Service Rep III - Anonymous employee GEICO Employee Review

4.0
Feb 3, 2015
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great Pay and Great atmosphere. The company does understand that its a call center and we have to answer the phones all day, but they do try very hard to make it fun. like providing prizes and competitions for various things.

Cons

The goals are designed to be very challenging. Getting into management is very difficult since everyone wants to be there.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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