Really great experience. Geico makes it fun. - Customer Service Representative II GEICO Employee Review

4.0
Mar 31, 2015
Recommend
CEO approval
Business Outlook

Pros

Great support and management. Train you on everything and pay for your licensing. Work really hard to get you to succeed and promoted.

Cons

Busy call center atmosphere. You get 17-18 calls monitored monthly and if you miss 2 then you are considered failing. Calls harshly monitored, you can fail an entire call for the slightest thing.

Explore other reviews about GEICO

5.0
May 29, 2026
Recommend
CEO approval
Business Outlook

Pros

Good work life balance and pay

Cons

Long hours sometimes depending on demand

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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