Going downhill - Customer Service Representative (CSR) II GEICO Employee Review

Users say... "Great benefits and when you weren't on a call you didn't have to do much" "The pay is good and the bonus structure (if you meet their goal) can be good as well." "The training is great and prepares you for as much as possible prior to dealing with customers." "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." "You get to work from home a good chunk of out the week, all days if you produce the numbers." 

Users say... "Poor management and over bearing" "There is no work life balance and they don't care about their employees at all." "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." "GEICOs management and upper management does not care about their associates." "Bad managers ruin the experience"