r/GEICO Says It All - Customer Service Representative GEICO Employee Review

1.0
Oct 17, 2022
Recommend
CEO approval
Business Outlook

Pros

Honestly, I enjoyed my first few months at GEICO just fine. Bonuses, merit raises, profit sharing all factor into the great pay. Health, Dental, Life, AD&D and Vision insurance is excellent. Inexpensive and GEICO offers multiple types of plans.

Cons

The only reason I stayed at the company for 4 years is because of the pay and benefits. My direct supervisors were always great, too. However, everything else about the company sucked. Upper management lacks the capability to communicate with their employees (or straight up *lie* in emails). Almost every associate talks about how they’ve never experienced such bad depression and anxiety before. The job is high-stress. You’re expected to be non-stop talking to customers (avg 5 minutes/call) for 8 hours every day. You’re micromanaged to the MAX. And the company actually tries to dissuade you from taking vacation/sick (which feels illegal in some ways??). This company has seriously gone downhill over the past couple of years and I have never been happier that I got out when I did. TL;DR If you’re curious about how the company actually operates and treats their associates, the Reddit subpage r/GEICO can give you some SERIOUS insight. (The company tries to hide this page lmfao)

Explore other reviews about GEICO

5.0
Jul 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Collaborative, kind culture in office

Cons

No hybrid work arrangement; base pay could be more competitive

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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