Pros
Pay is good and I like my coworkers
Cons
They want us to return to office under the guise of "office culture" but the truth is they just want to micromanage us even if our numbers are good. They've made it seem like as long as you maintain your goals you can continue to work from home, but now they've snatched the rug out from under us. Mandatory rto twice a week, but I don't trust them, so I know we'll be back full time eventually They have taken away profit sharing, changed our raises to once a year instead of twice, no bonus for 2023. Goals are constantly changing. Systems are garbage. They want us to make things easy for the customer, but with these faulty systems that don't work right a lot of the time, it makes things extremely difficult to make things easy for the customer. There have been lots of lay offs lately and everyone is on edge because of it. You never know what the day is going to bring. These are scary times. They're literally taking away so many incentives and it really stinks because I feel trapped