benefits were great, poor company culture - Customer Service Representative GEICO Employee Review

3.0
May 18, 2023
Recommend
CEO approval
Business Outlook

Pros

health insurance began immediately (no waiting period), high starting pay even for new trainees, decent computer-based training program. they do tend to favor promoting from within which is nice and there are ample opportunities for advancement (promotion+significant raises) if you're good at your job and/or genuinely enjoy it. and are a morning person.

Cons

office was FREEZING, desks were very uncomfortable, perfect example of a corporate cubicle farm, zero flexibility from management for schedule/work hour preferences during training & even after completing training even though they are open ~18hrs per day. strict requirements and escalating hoops to jump through that you are not immediately informed of (really it was manipulative goalpost moving) when it came to wanting to work in a different department or work another 8hr shift window. laughably poor and unreasonable accommodations for employees with documented disabilities. "return to work/office" after the immediate threat of Covid was over is obviously because they own the building and want to get their money's worth. they lost a ton of excellent, long-term employees and even new, promising ones because of their stubborn mandate to return to the office to do the same job everyone had been doing even better/more efficiently from home. the quiet part they won't say out loud: middle management has nobody to micromanage if they don't have butts in seats but they phrase it as "coaching is more effective in person".

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

5.0
May 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Strong opportunities for career growth Many people are willing to mentor and support others without expecting anything in return Supportive culture, even from people who may not know you personally Increased focus on education and development, especially for leaders More company activities at the local office, which has been a welcome change Fun associate engagement opportunities like escape rooms, art activities, games, and food events So many opportunities for recognition

Cons

There are still some areas where the company appears to be rebuilding trust and confidence Change is noticeable and appreciated, but some improvements are still in progress Feedback has clearly helped shape recent changes, and it will be good to see that progress continue

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