Mental health Hellscape - Inbound Customer Service Agent GEICO Employee Review

2.0
Jun 8, 2023
Recommend
CEO approval
Business Outlook

Pros

Good insurance, nice office, good training. Diversity is valued.

Cons

Frenetic pace. Micromanaged. Supervisors spread too thin, so they can't properly manage/develop their teams. What used to be bonus level performance is now the expectation just to keep your job. Culture used to be supportive and fun. Now it's bleak.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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