Very disappointed - Customer Service Representative GEICO Employee Review

2.0
Jun 27, 2023
Recommend
CEO approval
Business Outlook

Pros

Great pay and outstanding benefits

Cons

Unstable. Geico cares only about themselves. If u don’t get enough calls, they will fire u. Business has decreased because of the major increases in rates but they still expect you to take a certain amount of calls. How is that fair? This company is a joke.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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