Pros
The pay, annual profit sharing and the credit union. Those are the only positives I can think of at this time.
Cons
The longer you are there the worse it gets. I began as a CSR, which is paid hourly, and it wasn't that bad. However, I was "encouraged" to post for TCR1 and it was really downhill from there. Now, I was a very productive associate and was promoted to TCR II and then CU. But going from an hourly position to a salaried position in the claims department was the worst career decision of my life. Once you are on salary, especially the longer you're there, you will be used and abused. Management continuously piled on additional work and responsibilities without any checks & balances to the point where you were expected to come in early, work late and come in on weekends just to stay afloat. Some supervisors and managers are decent, others are horrible. It has been so long since any of the claims managers or supervisors have actually been on a desk and handled claims, they are incapable of coaching you or properly assessing workloads. If you are an intelligent, conscientious worker this is not the place for you. Also, this is not the place for anyone with a family as there is absolutely no work life balance. I feel badly for most of the people who still work there.