Typical call center - Customer Service Representative II GEICO Employee Review

3.0
Oct 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Decent pay, good benefits, profit sharing, some really great people, different career paths available, you get out what you put in

Cons

Extremely stressful, too much emphasis on things that don't affect the claim or the call, too much emphasis on taking the next call and too little emphasis on properly handling claims assigned to you. Many, many associates in therapy and on Xanax. GEICO is the embodiment of doing more with less. Everyone is overworked and their work suffers for it. If your "dependability" score drops because, God help you, you got sick, it takes forever to bring it back up and you're stuck in your position and shift, no ability to bid out. It amazes me there hasn't been a workplace shooting there. I survived ten years and finally couldn't take it anymore.

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5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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