Working Environment - Liability Claims Representative GEICO Employee Review

If you choose to work here be prepared for a few things: management that micro-manages, the freedom to work independently, every action and word scrutinized and very strict attendance policies. Let me elaborate on each. There are supervisors for every ten or so employees. They monitor all of your calls and grade you on everything from your tone and inflection to each word that come out of your mouth. You are put on a points system and after you've reached so many points, you lose the call. Lack of empathy, sounding unpleasant or leaving the member on an open hold longer than the allowed 20 seconds than automatically causes you to lose a call. After awhile it becomes ridiculous the things that can cause you to lose points. There is not an "official" script for you to follow; however, the supervisors insist on advising you of exact wording to use, which tends to sound scripted. Also, one of the biggest issues a lot of reps had with the company was the fact that bathroom breaks were considered personal time. You were given 6 minutes per day and if you went over the allotted time then it was taken from your vacation time. All I'm saying is that if you choose to work here, be prepared. The pay is decent and the benefits are average.