They used to care - Customer Service Representative GEICO Employee Review

Users say... "Great benefits and when you weren't on a call you didn't have to do much" "The pay is good and the bonus structure (if you meet their goal) can be good as well." "The training is great and prepares you for as much as possible prior to dealing with customers." "GEICO has always hired great people and I thoroughly enjoyed working with everyone I did there." "Flexible schedule work from home sometimes" 

Users say... "Poor management and over bearing" "There is no work life balance and they don't care about their employees at all." "Getting a good supervisor (which there is almost NO wasy to control) will make or break your career." "Upper management do NOT care about you and will make your life miserable." "Bad managers ruin the experience"