Customer Sevice Rep - Customer Service Representative II GEICO Employee Review

3.0
Feb 2, 2016
Recommend
CEO approval
Business Outlook

Pros

Very fair company to work for. Promotions and education opportunities are always available. Pay is very good.

Cons

Very fast paced environment dealing with customers who sometimes can be very rude because they are calling into a phone # and not speaking to you in person.

Explore other reviews about GEICO

5.0
Jul 10, 2026
Recommend
CEO approval
Business Outlook

Pros

It's a great company to work for.

Cons

I do not have any cons for this company

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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