Its a GRIND - Claims Adjuster GEICO Employee Review

2.0
Mar 6, 2025
Recommend
CEO approval
Business Outlook

Pros

Plenty of work to do

Cons

Call Center.... customers are sitting on hold for 20-30 minutes before they get to you. Sometimes you feel like you are really helping someone, sometimes you are just listening to them complain. The biggest problem is that many of the other reps do a poor job and you get the pleasure of cleaning up their mess for no "points" because the other rep took all the points instead of helping the customer. Your success/failure is based on your ability to gather points on calls.

Explore other reviews about GEICO

5.0
Jun 8, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

GEICO is one of the largest employers in my smaller town, so I've heard all the good, the bad, and the ugly. What a pleasant surprise it's been working here! There is so much intentional change to create a great employee experience and get the right team leaders in place. Highly recommend not putting too much weight into older negative comments if you're thinking about applying. I've been very happy with my salary, the benefits/time off, culture, and leadership (both locally and senior leaders). I feel like there's a lot of room to continue to grow my career here and I see the same opportunities for others.

Cons

Really nothing major that I can think of!

2.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Interesting problems to work on. Good benefits. Decent pay.

Cons

Managers will gaslight you and upper leadership is constantly changing, so expect projects you're working on to be thrown out every 6 months. Many people burn out and quit after some time and are never back filled, so you'll be expected to take on their workload. Some of my colleagues were working 80 hour work weeks to keep up with the work load and yet told they were not performing well enough. There also wasn't much diversity.

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