The golden era is long gone - Customer Service Representative IV GEICO Employee Review

3.0
Apr 1, 2025
Recommend
CEO approval
Business Outlook

Pros

The pay for the kind of job it is is decent

Cons

The changes in the company are questionable to say the least. Micromanaging and stress levels are high.

Explore other reviews about GEICO

5.0
Jul 15, 2026
Recommend
CEO approval
Business Outlook

Pros

Culture, support, growth opportunities and career fulfillment

Cons

Complex industry, and fast paced environment

2.0
Jul 13, 2026
Recommend
CEO approval
Business Outlook

Pros

Decent pay and remote work.

Cons

Poor management at all levels, and high turnover in the IT department. Profit sharing was initially offered when I started in 2013 but disappeared after covid. Management laid off most of the IT staff that had the technical and insurance knowledge in favor of bringing in new staff to transition GEICO into a tech company. Not sure what the status of the IT department is in 2026.

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