Do yourself a favor and steer clear.... - Operations GL Solutions Employee Review

I learn lots of new skills and enjoy the people I work with. The work is challenging but rewarding. I like the mission of the organization.

Occasional long hours but rarely above 50hrs/wk.

Pay is decent for the area.

I worked here for over 2 years. Below is an honest breakdown of my experience. Leadership does not provide clear or consistent direction. Priorities change frequently without communication to staff. Decisions are made without explanation or follow-up. There is little accountability when those decisions negatively affect employees. Commitments made by management are frequently not followed through on. Employee surveys are conducted but the results do not appear to lead to any actual changes suggesting they are just for show. Employees are often set against each other rather than encouraged to collaborate. Raising concerns is not encouraged, and there is a general reluctance among staff to speak up. Complaints about workplace issues are generally not addressed. There is minimal focus on employee wellbeing. "Fish when you are retired". Job responsibilities expanded well beyond the original role description over time, without a corresponding change in title, pay, or recognition. As a PM, I was also required to handle Account Manager duties due to ongoing staffing shortages in that department. Workload was not adjusted to reflect the added responsibilities. When client or organizational issues arose that were outside of my control, I was placed on a formal work plan rather than the issue being addressed at its source. Requests to review compensation or clarify role boundaries were not acted on. They will demote and cut pay without any documentation for proof and reason (probably because of company financial issues). I personally experienced this. Deadlines and project timelines are typically set without input from the employees responsible for the work. Staffing levels are often not sufficient to meet the expectations placed on teams. There is little recognition of work completed, with more focus placed on shortfalls than achievements. Turnover is high, particularly in certain departments, which contributes to the redistribution of workload onto remaining employees. This creates a cycle where existing staff take on more responsibility without additional compensation or support, which in turn contributes to further turnover. Management changes and reorganizations happened multiple times during my tenure, which made it difficult to maintain consistent expectations or reporting structures. Each change came with new priorities that were not always communicated clearly to the team. Treatment across employees is inconsistent. Certain employees receive more favorable assignments, flexibility, and advancement opportunities than others. Standards for performance and conduct are not applied equally across the team. Training for new responsibilities, especially those added outside of an employee's original role, was minimal. Employees are generally expected to learn on their own with limited guidance or support. The workload combined with unclear role boundaries made it difficult to maintain a reasonable work-life balance. This was compounded by the redistribution of work from unfilled positions onto existing staff. Leadership and management have sent internal emails directly asking employees to leave positive reviews on Glassdoor, particularly during periods when the company was struggling to hire. Look at the time stamp of when these reviews are posted. Usually multiple on the same day. This should point to overall issues. Everyday is a gamble based off of the leaderships emotions that day which they cannot control. Very happy to leave this place.