Glorified call center - Council Development Associate GLG Employee Review

2.0
Mar 15, 2019
Recommend
CEO approval
Business Outlook

Pros

The pay is highly competitive. They have lots of interesting employees and you can meet people of all backgounds. Committed to diversity. Nice office space. Good benefits in terms of employee mental wellness, phone reimbursal, parking, etc.

Cons

Very repetitive and monotonous, painful and manual process. Too much change in terms of everything else. From my second week to the day i left after 2 years and a week, I did the exact same calls and lead generation - but the tools, the people I worked with, where I sat, the names of business units, my pay, my vacation time, and everything else changed. Most often it would change with little to no notice - you would walk in and the systems would be different. They oversold the job on all the problem solving and collaboration we would be doing - almost none. If you want to learn you can, but also if you don’t want to learn anything you can just do the process and get by and not build any skills at all. The management is aware the learning and development is a huge gap and at the time I left they were working to address that but it seemed like a lot of talk and presentations without much real career development occurring.

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GLG Response
7y
Thanks for the feedback. As mentioned, we are investing in our learning and development efforts both in terms of role-based capability building and more robust manager training programs. We also recognize that during your time with us, we grew significantly – introducing new opportunities as well as a few changes. We are working hard to improve our lines of communication so everyone from new hire to veteran GLGer stays better informed on what’s coming and why – from new tools to internal people processes.

Explore other reviews about GLG

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people - lots of reviews say that because it's true. You'll work with smart, genuine, hard working humans. Good benefits and perks. Interesting events and opportunities to learn. Overall, a good place to start your career!

Cons

Very fast-paced environment which definitely isn't for everyone. Lots of necessary change.

2.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, solid healthcare plans (with transgender coverage!) and excellent leave policies.

Cons

Five or six years ago GLG was an incredible place to work. It was inclusive and fun. Then Paul Todd left and everything went downhill so fast it gave me whiplash. New CHRO was a buddy of the new CEOs and the nepo hires continued from there. So many RIFs that the teams are all skeletal, and everything that made the amazing culture at GLG disappeared. I may recommend GLG for a new grad desperate for something to put on their resume, it’s probably fine for that. As far as the company I loved and genuinely enjoyed being a part of? Well that’s long dead. Management is catty and they’re all watching their own backs, everyone is working scared and willing to push anyone else under the bus.

3
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