This is a call centre. Waste of time. - Associate GLG Employee Review

1.0
Jun 11, 2019
Recommend
CEO approval
Business Outlook

Pros

> Great if you want to work in a call centre. > Great associate level team who are all jaded and 'sticking it out'/trying to leave together. > Slightly better than your average call centre job... but it's still a call centre. > Fantastic place to learn about how bad office politics can get.

Cons

Highly Cancerous Political Environment Driven by Management: > Everything here is 'optics' driven. Everything. > Both mid and local senior management are inexperienced, low-skilled and severely lacking in moral compass - DO NOT trust any of them, under any circumstances. > Management hold façades of respectable previous employment, though it is not difficult to discover that they have in fact held lower tier support/sales roles. It is clear they have left for an outbound call centre, given their previous role was in a similar retail function, they underperformed, and/or are seeking easy career progression as their options elsewhere are limited. Low-skill Job Function, Extremely High Turnover & Insignificant Office: > HR & management rely heavily on deliberately misleading professional jargon and context to distract candidates from the monotonous reality of the role, of which will be accurately reflected in your pay. > Subsequent significant turnover (~70% p/a) from the bottom creates a bottleneck and a trend to hire externally or (rarely) promote already indoctrinated employees to continue the lie. > Your pay and title does not correlate with your role, rather it depends on how hard they need to sell the role to you because they are desperate for staff with decent looking CV’s. > 'Open & anonymous' sessions with international senior management is a lie. > Do not expect any logical complaints to be actioned, as the Sydney office is too insignificant to global management to warrant any meaningful response. Summary: This is no better than those full-commission door-to-door or street-hawking charity jobs peddled by so called multi-tier marketing firms that you see backpackers take up, because they have no other choice. So, if you are obsessed with meeting arbitrary targets and are content with living a false life as a glorified outbound call centre salesman - this job is for you.

Explore other reviews about GLG

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people - lots of reviews say that because it's true. You'll work with smart, genuine, hard working humans. Good benefits and perks. Interesting events and opportunities to learn. Overall, a good place to start your career!

Cons

Very fast-paced environment which definitely isn't for everyone. Lots of necessary change.

2.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, solid healthcare plans (with transgender coverage!) and excellent leave policies.

Cons

Five or six years ago GLG was an incredible place to work. It was inclusive and fun. Then Paul Todd left and everything went downhill so fast it gave me whiplash. New CHRO was a buddy of the new CEOs and the nepo hires continued from there. So many RIFs that the teams are all skeletal, and everything that made the amazing culture at GLG disappeared. I may recommend GLG for a new grad desperate for something to put on their resume, it’s probably fine for that. As far as the company I loved and genuinely enjoyed being a part of? Well that’s long dead. Management is catty and they’re all watching their own backs, everyone is working scared and willing to push anyone else under the bus.

3
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