Good pay and benefits for soulless, taxing work - Client Service Associate GLG Employee Review

3.0
Nov 23, 2020
Recommend
CEO approval
Business Outlook

Pros

The types of pros that attract bright young people, like -Relatively good pay and benefits, such as ample flexible vacation -Youthful culture -Many people who work there, including in management, are genuinely nice -They incentivize staying with the company with their promotion (and raise) schedule -Free (generally good) food and drinks, meals out and business travel -GLG Social Impact program -Well organized, professional administration with good people in HR -Clean -The entry level role does teach some good professional communication skills. This job is all about learning persuasion and client service.

Cons

As a bright young person, expect your ample potential to be put to use for the financial benefit of the company. You will learn to be a good white collar worker. You'll be compared closely to your colleagues and gently guilted when your metrics aren't competitive. Unless you're a machine or a workaholic, you'll need to set boundaries before this job drives your stress levels off the charts. -GLG makes money by helping their clients make more money, essentially. Not the most inspiring work. Many employees are jaded. -Not a very creative or interesting job -Very demanding, makes work/life balance difficult. Expect to work minimum 50-60hrs per week, weekends. -High stress. You must be willing and able to manage this. Not one single colleague I knew was not perpetually stressed by work. -The above results in employee retention problems. HR sincerely wants to change that, most likely to continue to attract high performers. -Relentless focus on metrics, competitive -There isn't much diversity in the employee pool. -Many people who work there are there for the money, so they can be materialistic and very vanilla. They may care more about their bonuses than they care about you. Don't take it personally. The more colleagues you get to know the more likely you'll be to meet a good one. -Repetitive job tasks can be quite boring and unchallenging once you get the hang of them. -Eerie cog in the machine feel -Insufficient training/support around the metrics tools and anything learned past the initial job training -Self-congratulatory, corny vibes in initial training

Explore other reviews about GLG

5.0
Mar 31, 2026
Recommend
CEO approval
Business Outlook

Pros

Amazing people - lots of reviews say that because it's true. You'll work with smart, genuine, hard working humans. Good benefits and perks. Interesting events and opportunities to learn. Overall, a good place to start your career!

Cons

Very fast-paced environment which definitely isn't for everyone. Lots of necessary change.

2.0
Jun 29, 2026
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great co-workers, solid healthcare plans (with transgender coverage!) and excellent leave policies.

Cons

Five or six years ago GLG was an incredible place to work. It was inclusive and fun. Then Paul Todd left and everything went downhill so fast it gave me whiplash. New CHRO was a buddy of the new CEOs and the nepo hires continued from there. So many RIFs that the teams are all skeletal, and everything that made the amazing culture at GLG disappeared. I may recommend GLG for a new grad desperate for something to put on their resume, it’s probably fine for that. As far as the company I loved and genuinely enjoyed being a part of? Well that’s long dead. Management is catty and they’re all watching their own backs, everyone is working scared and willing to push anyone else under the bus.

3
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