Customer Service Representative - Anonymous employee GM Financial Employee Review

2.0
Dec 1, 2016
Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

laid back, certain team leaders are good to work with, company events to get time off the phone, some bonuses, give you all resources you need for the job, open to conversations, AVP and VP always walking around

Cons

low bonuses with more people being hired, favoritism, not enough coaching, short and fast training, they say they will accommodate your schedule but end up not. no raises, not changing certain things on the lease side which causes stress to employees and customers. always saying they are going to make changes and have not seen any.

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5.0
Jun 26, 2026
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Pros

Great company and great culture.

Cons

Nothing to mention or say here.

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I'm a senior-level software engineer, previously worked at tech companies, and this job is relatively easy for me. No on-call, work-life balance is good. I usually get everything done within 2-week sprints.

Cons

GMF is the true definition of work hard, not smart. There are so many dumb engineers. There was a time I had to work with non-technical teams like prod support, and it was quite frustrating. They wanted my team to build an automation so they didn't have to work manually as if anything is possible and there is no limitation within the company. I didn't even create a backlog item as it was a waste of time.

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