Cautionary Tale - Collections Representative GM Financial Employee Review

Micromanagement - be prepared to have every bathroom break, cup of coffee, etc deducted from your 30 minutes of break per shift. Expect to be chained to your desk and monitored - every note you enter in an account and how many minutes you spend not on the phone are tracked. Yes, it is a call center but the micromanagement is insane. We are all adults and should be treated as such unless certain people exploit that trust. Working until 8 p.m. 2x a week and one Saturday a month is not as great of a work-life balance as they tout. Saturdays are difficult as they toss you into accounts you aren’t trained to handle but need representatives to manage & the late nights are not ideal for anyone with a family or evening responsibilities. Sick time – they deceive and manipulate you into taking PTO over accrued sick time. Since they aren’t required to pay out sick time, but do PTO/ vacation, they force you to falsify time off so they can approve it as PTO/ vacation. Be prepared to fight tooth and nail to use the sick time YOU accrued instead of being bullied into vacation time. Advancement & turnover – literally no opportunity for advancement. There are so many lateral transfers disguised as opportunity yet you can still see people with the company for ten years or more in the same role they began in. The only opportunity for advancement involves another member quitting or being fired, which isn’t an ideal situation given no one is promoted past a Team Lead, which is one step above entry level. College degrees & performance don’t matter here. There is an incredibly high turnover rate within the company which is not surprising since they hire over 20 people in a single hiring class. Only a handful of my original class members remained after one year. New hire classes are held once a month for six months or more in a row & the recruiter will lie to you about hourly rate & bonus options. Everyone in my hiring class was misled and in for a rude awakening during actual GM training. Compensation – expect floor bonuses nowhere near what recruiters promise, nor will it be reflective of the work and tasks you perform. Pay raises are no more than 30 cents per year, so it will honestly take you over three years to receive a single dollar raise. Actual job – anticipate to fill a repetitive role where you are not valued and considered a replaceable butt in a seat. Regardless of performance, you are not a person who matters to this company in the long run and will be treated as such. As long as you do the bare minimum, you will get by in this role – which is incredibly frustrating to those who work hard. These low performers fly under the radar until management is sick of them. Realize that you will not advance in this company unless someone else is so fed up they quit or are fired, which speaks volumes to their culture. Also understand that you will be prodded and forced by your supervisors to ask personal and intrusive questions to customers that are truly none of your business nor applicable to your role. We don’t need a breakdown of where a person’s alimony, customer service, or how much of their partners will they are receiving. Don't be fooled by the false positive reviews that rave this is the best company to work for, best job you can ever have, etc. I also read them before working here and found them incredibly unreliable and false. If none of these cons affect you, then proceed. If these concerns are questionable to you as an employee, then proceed with caution or hold out until you’re offered better employment. These are the daily expectations of your roll and expected to be met. Your only hope is to have a great Team Lead, but you will only be with them for a short time.