Everything was great before they did this "system upgrade." I have had customers scream and curse at me and some of them have a right to do so. Many accounts were impacted negatively by the upgrade and most customers just want to resolve their account. They still have not fixed issues online and most customers can't even make a payment online without something happening. Not to mention that our system is down for extended periods of time. They keep saying that IT is working on fixing all the issues but every time they fix something, something goes wrong. Most of the time I cannot even do my job like I want to because the system is running slow, is not responding or is malfunctioning. Every day another customer threatens to sue us because we can't seem to get the system up and running.
Be prepared to suck up to management to move up. I refuse to apply to positions because you don't earn a promotion based on experience you earn it based on who you know. There are plenty of people I know who have applied to positions but someone else is picked because of the fact they kissed up to someone.
On numerous occasions I need assistance from a supervisor but it seems like they are always in meetings or nowhere to be found. I've had to walk across the floor just to get a supervisor to help me with an account.
I love helping people and want the best for them, but I often encounter rude reps from other departments. I am always nice towards them. And when I mention the rudeness of other reps, they sweep it under the rug like nothing is wrong.
All in all I've been cursed at, numerous customers have threatened to sue the company and many have screamed at and mocked me for not being able to assist them.
