I learned a lot during my 2 yrs here and am greatful for my experience. - Customer Service Representative GM Financial Employee Review

4.0
Mar 27, 2019
Recommend
CEO approval
Business Outlook

Pros

Great culture overall, accessible and supportive management.

Cons

It started to feel kind of clique-y, like high school. Often, whenever a policy or practice would change it would take too long (several weeks) for everyone to get on the same page - it can be extremely frustrating when, during high-stress situations, you are told by various managers, team leaders, and AVPs multiple ‘best practice’ ways of accomplishing the same goal.

Explore other reviews about GM Financial

5.0
Jun 26, 2026
Recommend
CEO approval
Business Outlook

Pros

Great company and great culture.

Cons

Nothing to mention or say here.

2.0
Jul 8, 2026
Recommend
CEO approval
Business Outlook

Pros

I'm a senior-level software engineer, previously worked at tech companies, and this job is relatively easy for me. No on-call, work-life balance is good. I usually get everything done within 2-week sprints.

Cons

GMF is the true definition of work hard, not smart. There are so many dumb engineers. There was a time I had to work with non-technical teams like prod support, and it was quite frustrating. They wanted my team to build an automation so they didn't have to work manually as if anything is possible and there is no limitation within the company. I didn't even create a backlog item as it was a waste of time.

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